I started my membership months ago and my first handle broke. Soon all I had was a stack of blades. I kept waiting for the handle to go on promotion so I could just buy another one, but it never did. I went to the website to cancel my subscription. While there I chose to message the customer service department with the issue to see what could be done. Without a reply or lots of questions I received an email notification that a new handle was being shipped at no charge. That was so amazing I hardly believed it. Got the new handle and I am back loving my close shave. Thanks so much. I will recommend this company to anyone who asks.
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