Have been using this service and razor for a little while now and loved it! I had a problem with my handle and so I reached out to the company to ask if this had happened before and what I should do. They got right back to me and made everything right! Sent me out a new handle that day, along with a velvet travel bag for my handle, and a blade cover!! Not only did they immediately fix the issue, but went above and beyond! Thank you so much!! We need more companies out there with good customer service.